Shipping & Delivery Policy
Thank you for shopping with
MG-Camel Pooja Products Pvt. Ltd.
through
Camel Pooja.com
.
We take utmost care to process and deliver your orders safely and on time.
1. Order Processing
2. Reporting a Damaged or Incorrect Product
3. Delivery Time
Orders within India are generally delivered within
3–7 business days after dispatch
, depending on thedelivery location and courier serviceability.
Deliveries to remote or difficult-to-reach locations may take additional time.
Delivery timelines are indicative and may be affected by circumstances beyond our control, includingweather conditions, transportation delays, strikes, natural events, courier delays or other unforeseencircumstances.
4. Shipping Partner
All orders are shipped through
Delhivery
, our designated shipping partner.
Delivery timelines and serviceability may vary depending on the destination PIN code and Delhivery'sdelivery network.
5. Order Tracking
Once your order has been shipped, tracking details will be provided wherever available. Customers can usethe tracking information to monitor the status of their shipment.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, PIN code and contactnumber at the time of placing the order.
If an order is returned to us because of an incorrect or incomplete address, refusal to accept the shipment,or repeated delivery failure, additional shipping charges may apply for re-dispatch.
7. Delayed or Lost Shipments
While we work with Delhivery, delivery delays may occasionally occur due to circumstances beyond ourcontrol.
If your shipment appears to be delayed or lost, please contact us with your Order ID. We will coordinatewith
Delhivery
and assist you in resolving the issue.
8. Damaged Package at Delivery
If your package appears damaged at the time of delivery, please refer to our
Return, Refund &
Cancellation Policy
for the procedure to report the issue.
9. Shipping Locations
We currently provide shipping
within India only
.
We do not accept or process international orders and do not provide international shipping.
9. Contact Us
For shipping or delivery-related queries:
mail:
info@camelpooja.com
Phone:
+91 99942 08040
We reserve the right to update this policy from time to time. Any changes will be published on this page.
